Shipping & Returns

Standard Delivery

5 to 7 working days

For our standard plastic storage containers and bail arm boxes, we typically dispatch within 1-2 working days. Standard UK delivery takes 5 to 7 working days from order confirmation.

Orders are shipped Monday to Friday. Orders placed after 2pm may be dispatched the following working day.

Bulk Orders

For pallet quantities or large volume orders, delivery times may vary depending on stock levels and your location. We'll provide a confirmed delivery timeframe when you place your order.

Need it sooner? Contact us to discuss expedited shipping options for urgent orders.

Bespoke Steel Products

Custom steel trolleys and stillages are made to order. Lead times typically range from 4 to 6 weeks from order confirmation, depending on the complexity and quantity required.

We'll provide a detailed production and delivery schedule when you confirm your bespoke order.

Delivery Costs

Shipping costs are calculated at checkout based on your order size and delivery location. For large or bulk orders, please contact us directly for a shipping quote.

• Standard UK mainland delivery available
• Competitive rates for pallet deliveries
• Contact us for shipping to remote areas or Scottish Highlands

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with tracking information (where available). You can use this to monitor your delivery progress.

For any questions about your order status, please contact us with your order number.

Eligibility

We want you to be completely satisfied with your purchase. Returns are accepted under the following conditions:

• Items must be in unused, resaleable condition
• Products must not be damaged or soiled
• Original packaging should be intact where possible
• Returns must be requested within 30 days of delivery

Damaged or Faulty Items

If you receive damaged or faulty products, please contact us immediately:

• Email us at info@habhandling.co.uk with photos of the damage
• Include your order number and description of the issue
• We'll arrange a replacement or collection at no cost to you

Please inspect your delivery upon arrival and report any visible damage within 48 hours.

Return Process

1. Contact us to request a return authorization
2. We'll provide return instructions and, if applicable, arrange collection
3. Package items securely for return shipment
4. Once we receive and inspect the items, we'll process your refund

Refunds are typically processed within 5-7 working days of receiving the returned items.

Return Shipping Costs

Faulty or damaged items: We'll cover all return shipping costs and arrange collection where appropriate.

Change of mind: Return shipping costs are the customer's responsibility unless otherwise agreed. Please contact us to discuss the most cost-effective return method.

Bespoke Products

Custom-made steel trolleys and stillages are manufactured to your specific requirements and cannot be returned unless faulty or not made to the agreed specification.

We recommend reviewing all measurements and specifications carefully before confirming bespoke orders.