Privacy Policy

1. Information We Collect

Information you provide:

• Name
• Company name
• Email address
• Phone number
• Billing and delivery addresses
• Order details
• Enquiry and quotation details
• Bespoke dimensions or technical requirements

Information we collect automatically:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and similar technologies (including Shopify cookies and analytics)

Payment information:

Payments are processed securely by Shopify Payments or other integrated payment providers. We do not store your full payment card details on our systems.

2. How We Use Your Information

We use your information to:

• Process and fulfil orders;
• Provide quotations and respond to enquiries;
• Manage deliveries and returns;
• Maintain our business and accounting records;
• Improve our website and customer experience;
• Detect and prevent fraud;
• Send marketing communications where you have given consent.

3. Legal Bases for Processing

We rely on the following legal bases:

• Performance of a contract – to process your orders and provide our services;
• Legitimate interests – to operate and improve our business;
• Consent – for sending marketing communications where required;
• Legal obligation – to comply with tax and accounting requirements.

4. Sharing Your Information

We may share your personal data with:

• Shopify (our ecommerce platform);
• Payment processors;
• Couriers and logistics providers;
• IT, hosting and support providers;
• Manufacturers or fabricators involved in fulfilling bespoke orders;
• Professional advisers (such as accountants), where necessary.

We do not sell your personal data.

5. Cookies

Our website uses cookies and similar technologies to:

• Enable core website and checkout functionality;
• Remember your preferences;
• Analyse website traffic and performance.

You can manage or disable cookies through your browser settings, although some parts of the site may not function properly without them.

6. Data Retention

We keep order and invoice information for as long as required by law, typically up to 6 years for tax and accounting purposes.

Enquiry and marketing data may be kept for a reasonable period or until you withdraw consent or object to processing.

7. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data in certain circumstances;
• Object to or restrict our processing of your data;
• Request transfer of your data to another provider;
• Withdraw consent to marketing at any time.

To exercise any of these rights, contact us using the details below.

8. Marketing Communications

We may send you marketing emails where you have opted in, or where we are otherwise permitted by law.

You can unsubscribe at any time by clicking the link in our emails or by contacting us.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data, including HTTPS encryption, secure hosting and restricted access.

However, no system can be guaranteed 100% secure.

10. International Transfers

Some of our third-party providers (such as Shopify) may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as standard contractual clauses or equivalent protections.

11. Third-Party Sites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites.

12. Contacting Us About Privacy

If you have any questions about this Privacy Policy or how we handle your data, please contact:

HAB Handling Ltd

Email: habhandling@yahoo.com

Phone: 0121 798 1647

Mobile: 07593 691 701

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Your continued use of the website after changes are made indicates your acceptance of the updated policy.